JAMMAY allows returns of defective items procured online provided the items are in original condition i.e., unwashed, new, unworn, unaltered, and unstitched with original tags and packaging.
For eligible returns, customers should contact our customer service center. To be able to make a return, customers will need to provide the online order ID and describe the nature of the defect within seven (7) days of the delivery date.
The customer must choose a replacement product from the products available at the JAMMAY E-Store. Depending on the circumstances, the matter will be resolved as swiftly as possible by replacement of the missing/defective items, an exchange, or a full refund.
Any mailing/shipping charges associated with the return of a defective item are the sole responsibility of JAMMAY and will not be borne by the customer.
Customers who wish for an exchange must send the product and the invoice to JAMMAY Head Office at their own expense. The delivery charges for the exchanged item will be borne by the customer. 
Products on sale cannot be exchanged or returned. This policy is applicable to local orders only.
JAMMAY doesn't provide any exchange or return for PRET (stitched clothing). However, claims can be made if the wrong product or a different product is received.
Please note that duty and customs charges are not payable to the brand.

Refund or Exchange
Customers who wish to claim an exchange or refund against their order may contact us on WhatsApp.

There is no return and exchange for items on sale or if the item is Stitched/Pret

Cancellations
A customer may cancel their order using the order ID and sending an order cancellation request to Jammay.com@gmail.com. However, Cancellations is not possible after 24 hours of order placing or once an order has been dispatched.